Privacy Policy

1. Overview

At Floor My Place ("we," "our," or "us"), we are committed to respecting and protecting the privacy of our website visitors and service users. This Privacy Policy describes the types of personal information we collect, how we use it, and the choices you have regarding your information when accessing floormyplace.com or using our flooring repair referral and calculator tools.

2. Information We Collect

We may collect information directly from you when you interact with our website, request estimates, call our dispatch line, or utilize our online calculation tools:

• Contact Information: Name, phone number, email address, and ZIP code.
• Project Details: Flooring material type, room dimensions, nature of floor damage, and service urgency.
• Call Data: When calling our toll-free numbers, call recordings or call metadata (phone number, time, call duration) may be logged for quality assurance and contractor routing.
• Automated Device & Usage Information: IP address, browser type, referring URL, operating system, and pages viewed through cookies and analytics tags.

3. How We Use Your Information

We use collected data to:

• Connect you with licensed, verified local flooring repair contractors and technicians in your area.
• Provide accurate localized price estimates and deliver project evaluations.
• Respond to customer service requests and answer questions.
• Improve website functionality, mobile responsiveness, and calculator accuracy.
• Detect and prevent fraud, spam, or unauthorized activity.

4. Telephone Consumer Protection Act (TCPA) Consent

By submitting a quote request, entering your contact details in any calculator form, or dialing our phone number, you provide express written consent authorizing Floor My Place and our network of independent flooring service partners to contact you via telephone, pre-recorded messages, text messages (SMS), or email at the phone number provided, including through the use of an automated telephone dialing system. Consent is not a condition of purchasing any goods or services.

5. Third-Party Referral Partners

Floor My Place operates as a referral and informational platform connecting property owners with independent third-party flooring contractors. When you submit a request, your project details and contact information may be transmitted to qualified local service providers or partner networks (such as LeadSmart) to fulfill your quote request.

6. Cookies & Tracking Technologies

We may use cookies, pixels, and web beacons to analyze web traffic, remember preferences, and serve relevant advertising. You can instruct your browser to decline cookies, although some website features may not function properly without them.

7. California Consumer Privacy Rights (CCPA)

California residents have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA), including the right to request access to the categories and specific pieces of personal information collected, the right to request deletion of personal information, and the right to opt-out of the sale or sharing of personal data. To exercise these rights, please email us at privacy@floormyplace.com.

8. Data Security

We maintain industry-standard physical, electronic, and managerial safeguards to protect your personal information against unauthorized access, loss, or alteration. All data transmissions are encrypted using standard Secure Socket Layer (SSL/TLS) technology.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact our privacy compliance team:

• Email: privacy@floormyplace.com
• Phone: (888) 278-0545
• Website: https://www.floormyplace.com